This Privacy policy applies to all of our customers, users and visitors to the website; www.faunatropica.eu.
Fauna Tropica is responsible for the processing of personal data as described in this privacy policy. Here, in this privacy policy, you can read what data we collect from you and why we do this. In this privacy policy you can also read how you can view, change or delete your data.
Fauna Tropica cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes and we adhere to the applicable laws and regulations.
This privacy policy applies to the use of the website and the services provided by Fauna Tropica. The effective date for the validity of these conditions is 14/09/2023, with the publication of a new version voids the validity of all previous versions.
If you have any questions about our privacy policy, please contact our privacy contact person, you can find the contact details on the end of this page.
Webshop/store software
Hoststar - WordPress and WooCommerce
We have chosen for our web hosting at 'Hoststar'.
Our website is build with WordPress. The webshop has been developed with software from WooCommerce. Personal data that you provide on behalf of our services available to us are shared with this party. WooCommerce can access your
data to provide us (technical) support, they will never use your data for another
target. WooCommerce is obliged to provide appropriate information on the basis of the agreement we have concluded with them take security measures.
E-mail and mailing lists
Hoststar and Gmail
We use the services of our web hosting and of Gmail for our regular business e-mail traffic. These parties have taken appropriate
technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox and we treat all our e-mail traffic confidentially.
Payment processors
Mollie and PayPal
We use the platform of 'Mollie' to process (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie and PayPal have both taken appropriate technical and organizational measures to protect your protect personal data.
For more information, please visit their website or contact them.
Shipping and logistics
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL for carrying out the deliveries. It is therefore necessary that we provide your name, address and share residence details with DHL. DHL uses this information only for the purpose of carrying out the agreement. In the event that DHL engages subcontractors, DHL will also provide your data to these parties available.
Invoicing and accounting
Lodder
We use the services of Lodder to keep track of our administration and accounting. We
share your name, address and residence details and details regarding your order. These data will be used for the administration of sales invoices. Your personal data will be sent protected and saved. Lodder is obliged to observe secrecy and will treat your data confidentially. Quickstart does not use your personal data for purposes other than those described above.
Categories of personal data
We use your following data for the purposes stated in this data protection declaration:
- first and last name
- address details
- phone number
- email address
- bank details
- your other personal data that you provide, for example over the phone or as the content of a message.
Our website and/or our service do not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16 years. We therefore recommend that parents participate in their children's online activities. This is to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about minors without this permission, please contact us at info@faunatropica.eu. We will delete this data.
Fauna Tropica processes your personal data for the following purposes:
- be able to reach you by email or telephone if this is necessary for the provision of our services
- inform you about changes to our services and products
- give you the opportunity to create an account
- deliver goods and services to you
- tax retention obligation
Fauna Tropica does not make decisions on the basis of automated processing in matters that can have (significant) consequences for people. These are decisions made by computer programs or systems without the involvement of a person (e.g. an employee of Fauna Tropica).
Retention periods
Fauna Tropica does not store your personal data longer than necessary to achieve the goals stated in this data protection declaration. Certain data must be kept longer due to a legal obligation. In this case we use the legal term. All backups are deleted after a maximum of 12 months.
We use the following retention periods;
- Your first and last name; As long as the user account is active; Retention period up to 30 days after termination of the user account.
- Your address details; As long as the user account is active; Retention period up to 30 days after termination of the user account.
- Your phone number; As long as the user account is active; Retention period up to 30 days after termination of the user account.
- Your email address; As long as the user account is active; Retention period up to 30 days after termination of the user account.
- Your bank details; As long as the user account is active; Retention period up to 30 days after termination of the user account.
- Your other personal data; As long as the user account is active; Retention period up to 30 days after termination of the user account.
Transfer of personal data to third parties;
Fauna Tropica only provides third parties with the execution of our agreement with you or compliance with a legal obligation.
How do we protect your personal data?
We take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. Fauna Tropica has taken the following measures to protect your personal data:
- Security software: a virus scanner and firewall.
- Password manager for the secure generation and storage of passwords
- We send your data via a secure internet connection. This can be seen in the address bar "https" and the padlock in the address bar.
Cookies or similar techniques that we use;
Fauna Tropica currently uses the plug-in "CookieYes | GDPR Cookie Consent" for the cookie notice on our website.
We also use Google Tag Manager and Google Analytics as the party placing the cookies. The purpose of these cookies is to gain insight into the behavior of visitors to the website. The period of validity is longer and falls under the functionality of the statistics.
View, adjust or delete data;
You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by our company, and you have the right to data portability. This means that you can send a request to us to have the personal data that we hold about you in a computer file sent to you or another organization mentioned by you.
If you would like to exercise your right of objection and/or your right to data portability or if you have further questions/comments on dada processing, please send a specific request. You can easily do this on our contact page via the contact form.
Fauna Tropica
Eva van den Berg
Wilhelminalaan 2
5384 KR Heesch
Netherlands
